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Power Luncheon in Denver
On February 18, 2009 Carol spoke at AAMD's Power Luncheon attended by 250 industry professionals. During this interactive presentation on the subject - Outreach Marketing; Trends and Guerilla Marketing for Apartment Communities. During this session Carol referenced some marketing tools that could sharpen necessary skills. Those referenced items are available here for downloading.
I.T. Travel Update
Neil and Carol recently visited the Arizona Multihousing Association and gave two presentations, "Coping with Change" and the "Art of Renewals." One participant at the "Art of Renewals" said that he "had never heard two speakers working together give such a "succinct and cohesive presentation." Also during May, the duo conducted Fair Housing training and Customer Service Techniques for the Philadelphia Apartment Association to 30 C.A.M.T candidates.
Apartment Association of Metro Denver
Carol was a presenter and a sponsor at the Apartment Association of Metro Denver's annual Tribute awards. She sponsored the Most Professional Leasing Specialist -- 250+ Homes award and the Jack Shapiro Award, of which she is a two-time winner.
The Tribute awards honor outstanding industry professionals in the Metro Denver area.
Apartment Association of Metro Denver
January 10, 2002
Carol and Neil were enthusiastically received by a Denver audience of property management professionals. The content of their workshop was "How Will You Survive A Changing Market in A Slowing Economy?". The interaction with the audience indicated that 2002 was certainly a different market from the previous decade. Here is how Ashleigh Snyder, AAMD Director of Education, summarized the feedback from attendees.
"Wow! You and Carol truly came through for our Association. The presentation was fabulous! The response I've had from various attendees has been extremely positive; you all truly rejuvenated people's spirits! Thank you so much for volunteering to educate our members. Metro Denver is extremely lucky to have benefited from your presentation. It was a pleasure to finally meet you, I hope our paths cross again soon! Thanks again!"
HPC - The Apartment Guide Sponsors an Education Tour
The Apartment Guide recently kicked off an education tour for its clients in Las Vegas. Utilizing the I.T. Partners website to review potential workshop offerings along with input received from industry clients, HPC decision-makers in the Las Vegas market brought in Carol Levey and Neil Fjellestad to team-teach "Outreach Marketing" in the morning and "CRM - The Art of Renewals" in the afternoon. An enthusiastic group of attendees, extensive handout material combined with the high-energy style and humorous presentation of Carol and Neil made the event an educational success. The Apartment Guide served attendees breakfast and lunch as well. We did manage to get some of the HPC team to pose for a picture. During the next several months Carol and Neil will bring their interactive workshops to Phoenix, Tucson, Salt Lake City and back to Las Vegas courtesy of the Apartment Guide.
Technology Skills for Property Management
NOW AVAILABLE. I.T. Partners has been developing workshop material designed to meet the growing demand for technology training within the multihousing industry. We wanted to deliver tailored workshops that teach on-site and other industry employees how-to fully utilize computer, e-mail and Internet skills in their daily assignments. This kind of material has been in high demand by property management employees across the U.S. that we have surveyed while delivering other interactive training. Uniformly, technology skill training is viewed as an important employee benefit and key to advancement opportunities.
During the first quarter of 2001, Neil Fjellestad field-tested several approaches to instructor-led courses using this material. Local associations are finding these courses to be an excellent resource especially as continuing education for CAM, NALP and CAMT designees. Relying upon the enthusiastic response along with valuable feedback from attendees, we refined the content and delivery for several important half-day workshops. These workshops laid the foundation for additional coursework that will be designed in the near future along with some distance learning alternatives. Click here for descriptions of Computing Fundamentals and Property Management on the Net. Generally, E-mail Essentials will be included with one of the other workshops, but can be given separately.
The Apartment Association of Greater Philadelphia
AAGP continues to promote industry professionalism through ongoing education. Greater Philadelphia is a dynamic metro rental market and this growing local association is keeping pace with expanding services and an emphasis on NAA designated coursework for the on-site team.
Pam Bennett, the association's executive director is a driving force in advancing NAA designated education within the Philadelphia area.
Carol Levey and Neil Fjellestad from I.T. Partners visit Philadelphia regularly to conduct CAMT, Fair Housing and Customer Service workshops .
"We enjoy the energy and enthusiasm of the on-site service technicians. In Philly, we can always count on a full class of CAMT students eager to learn and share. Thought-provoking questions on Fair Housing that come from the service technicians lead to great discussions. And the stories ... these people are the unsung customer service heroes of our industry," says Carol.
"Working with Pam and the local staff is always a pleasure. Their promotion of CAMT and attention to course details contribute to a great learning atmosphere," adds Neil.
Train the Trainer for AAGO
In a recent visit to the greater Orlando area, Carol and Neil conducted a Train the Trainer workshop for the Apartment Association of Greater Orlando (AAGO). The local association has effectively used the Train the Trainer course taught by Carol and Neil as an annual incentive to foster and reward their volunteer trainers.
"Let's Lease" in Baltimore
Carol and Neil visit Baltimore where their teaching experience was employed by the Maryland Multi-Housing Association. They presented an all day workshop entitled "Let's Lease," to a room packed with enthusiastic attendees.
The education event was sponsored by HPC. Claudine Jester, the director of operations for the association, was pleased with the outcome and turnout for the event.
AAGO is AWESOME in Orlando
While visiting the offices of AAGO in Orlando, we were impressed with the vision of this local association's leadership expressed in the following ways:
- They have recently purchased their own building for AAGO in which they've incorporated several large classrooms and an on-site CAMT training facility.
- In addition, the local association maintains an extensive website.
Click here for a tour of the association and an introduction to its website.
Rocky Mountain News and Ms. Management Team Up
Rocky Mountain News has decided to feature Carol Levey as Ms. Management every Saturday in its Real Estate Section. The column has a question and answer format that follows the same format as Carol utilizes at Ms. Management - the syndicated column at Aptbiz.com. The weekly newspaper column has been expanded to answer resident questions and concerns. The local association, AAMD, gets a regular plug. Click here to access Ms Management at AptBiz
Denver Tributes
Neil was in Denver at the invitation of the Apartment Association of Metro Denver (AAMD). He participated as a judge for the upcoming Tributes. These prestigious awards are given to developers, management companies, on-site personnel and suppliers every third year to the industry's best in over 50 categories. The past two years has brought an explosion of new apartment communities to Denver. This panel of judges will be looking for the best Brochure, Best Model, Best Clubhouse, Best Floorplans, Best Landscaping to name a few of the categories for competition.
Apartment Association of Orange County
According to a recent article in The Orange County Register, "one of the best-attended seminars at AAOC's convention was 'Raising Rents without Resident Rebellion' presented by Carol Levey and Neil Fjellestad. Hundreds of local property owners and managers learned something from the advice the two veteran industry consultants gave during the seminar."
New Jersey Apartment Association
"Renowned industry trainers Carol Levey and Neil Fjellestad presented a three-hour sesion dedicated to updating all levels of on-site staff on Fair Housing Compliance. As an innovative departure from NJAA's typical seminar format, the program was presented "in-house" at the request of three member companies interested in finding less expensive methods to train their staff."
- Apartment Industry Magazine
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