"This class has improved my customer service skills and relevant knowledge of the industry today."

"I will be more aware of my behavior with customers and listen and respond differently with them. I have more ideas now."

"I will do a couple things differently. First, I'm going to try to be more consistent and second, try harder to shake hands more."

"Since I attended the class, I've learned a lot about how to talk to residents and how to greet and close. I've learned a lot since I've had very few training classes. I also enjoyed the class; it gave me comfort knowing about my position. It's a great class for anyone who has not be in the industry for a long time or a first-timer."

"Carol is the best trainer I have ever seen. I would love to go to any other seminars she is a part of."

"Carol is great. I love her course and I wish a lot more trainers were like her. I hope she will come back. Thank you Carol Levey and Neil Fjellestad. I'm going back with a lot of knowledge that I did not know."

"Very informative. I learned a lot more than I even thought was available. (She) made it comfortable to ask any question that arises. There was lots of discussion and I learned lots from classmates because of the discussions."

"Very beneficial and well organized. Carol Levey was a brilliant instructor. She kept my attention the whole way through!! I wish the class was longer."

"Out of all the classes I have been to, the NALP class was the most fun and beneficial."

"Very informative."

"She was great."

"I really enjoyed Carol's class. She has made learning fun. She cares about her students and lets the class ask questions. She really has been an inspiration."

"I was very impressed with Mrs. Levey. I have received a lot of knowledge that I will have to implement at our property in order to lease and retain more residents and keep our customer service about average."

"This was a very fun class. I enjoy participating. Carol is a great teacher."

"Wonderful! It was very informative."

"Very fun class! Hate to see it end. Carol is a great teacher for this course. I recommend this class for everyone."

"Carol was the most informative and enthusiastic instructor I've had at AAGO (and in any course). Her delivery made the course completely worthwhile."

"I feel the course was very educational and I feel it should be a mandatory course for not just new people in the industry, but a return to customer-centered service for long-term employees and management. Carol was a very great instructor - very enthusiastic and knowledgeable. She was patient and polite to the class."

"I feel Carol was truly a blessing to our industry because she has found her career and she really enjoys it. I have attended a few courses and they were stuffy, boring and the instructors did not want participation from us."

"I really liked that we didn't just sit on the class and read our books."

"Carol was wonderful and kept my and the class' attention because she was funny, entertaining and, most importantly, true to herself and the class."

"It was very helpful and things were explained clearly. I think she is wonderful and her personality is great and I hope that all my instructors could be like her."

"The class is very informative. I work at a tax-credit property, but I will definitely apply the new techniques and style that I've learned. Carol Levey was a very informative person and passes on her knowledge."

"Carol was a great instructor! I had so much fun. She is wonderful!"

"When I heard about taking this class, I thought it was going to be boring but Carol is a great instructor. She listens to you. She makes the class fun. Best experience I have had in my life."

"She was the best speaker I've dealt with since I started in the industry. She was fabulous. I would recommend the class to everyone."

"Excellent."

"It was wonderful. We were very fortunate to have such a great interactive group. Carol was wonderful and I would attend any course she was involved in."