Exceptional Leaders Are Master Teachers
Take responsibility for the development of other leaders by becoming a master teacher. Neil Fjellestad's article examines valuable techniques and teaching methods used to pass experience on to future leaders. This article was featured as part of the NAA-sponsored program, Train-the-Trainer.
Value-added Training: A New Paradigm
Students are education customers with the same basic needs as any other customer. With value-added training, an instructor develops leadership skills that bring the maximum value to students. Carol and Neil's article was featured as part of the NAA sponsored Train-the-Trainer series.
Bridging the Distance Learning Gap
These are quotes from Douglas D. Chasick's article that appeared in the UNITS: November/December 2000 issue. We have highlighted items throughout this article and linked them to resources, products and services available through I.T. Partners that you might want to access online.
Digital Management Skills: E-mail Essentials
This is a concise how-to-article on the savvy utilization of e-mail. Carol and Neil conduct a writing workshop that is very popular among property management companies. This article was written exclusively for Rentals.com in August 2000.
Raising Rents Without Rebellion
This article is a hands-on practical approach to rent increases. Carol and Neil offer several detailed workshops on this important topic. This article was written exclusively for Rentals.com in May 2000.
Repositioning Strategies to Create Value
This article addresses "repositioning" a strategic decision to add value to a property by redesigning one or more of its physical characteristics and/or a deliberate change in its resident profile. Carol and Neil are popular speakers on this topic. They have coached corporate and on-site teams to achieve "best" results before, during and after a major "repositioning" investment. This article was written exclusively for Rentals.com in June 2000.
Resolving Resident Complaints: High Tech Meets High Touch
This is an article that illustrates how (CRM) customer relationship management is best achieved through the daily application and integration of available technologies by a high-touch manager. This article was written exclusively for Rentals.com in July 2000.
Can You Afford to Ignore Ongoing Education?
This article outlines practical bottom-line reasons why every apartment community and property management company will provide on-going education for all on-site employees. This article was written for Bayline Magazine in the August 2000 issue. Permission to reprint should be requested from the editor, Nina Gang at (813) 882-0222.
Leasing Specialists -- New Skills for a New Millennium
A must-read article about the leasing specialist - a key player at an apartment community. It specifically outlines the skills that this dynamic service provider must demonstrate. This article was written for Units magazine, May '99 issue. Permission to reprint should be requested from the national executive editor at (703) 518-6141.
Real Estate Investor Alert: Customer Relationship Management is Key to N.O.I.
This article converts customer relationship management (CRM) into the financial language of the real estate owner. This article has appeared in several industry publications. Permission to reprint is granted by I.T. Partners subject to acknowledgement.
Ancillary Income Q & A
This article confronts some of the conflicts on-site when ancillary income products are introduced. This article has appeared in several industry publications. Permission to reprint is granted by I.T. Partners subject to acknowledgement.
Web Leasing: Help or Hype?
Considered a top-rated industry reference article on a specialized topic. It has gained recognition recently with an award from IREM as one of the Journal of Property Management's (JPM) best articles in 1999. Permission to reprint should be requested from Laura Otto, associate editor at JPM (312) 329-6000.
Buying Add-on Services
First appearing in Units magazine (Sept. '98), this article is still considered a valuable reference resource for anyone considering ancillary income alternatives. Permission to reprint should be requested from the national executive editor at (703) 518-6141.
Continuing Education - A Passion Runs Through It; March '98 Units magazine
This is a timeless article that recognizes the on-going value of education to companies within our industry and shares education ideas from all over the country. Written for Units magazine (March '98). Permission to reprint should be requested from the national executive editor at (703) 518-6141.
Education: The Life's Blood of Our Industry
An article that epitomizes our company's philosophy. Read it to understand what I.T. Partners is about. Permission to reprint is granted by I.T. Partners subject to acknowledgement.
Service Sells
An article that confronts the reader with the challenge - "How good of a service provider do you want to be?" An excellent article for everyone working on-site at an apartment community. Permission to reprint is granted by I.T. Partners subject to acknowledgement.
