Printed Resources
Throughout our workshops we utilize materials that we have designed to help focus on principles and behaviors that enhance productivity, communication and teamwork. We've updated all of our printed resources as of March 2003. Below are samples of the resources we offer. Click on the titles to view a more detailed description. These resources (unless otherwise noted) are in Adobe Acrobat format. You can download the reader for free.
Care Card for Potential Residents
The only way to get a handle on how potential residents think and feel about our leasing presentation is to ask them. This card should be consistently used. Compare the results to "shopping" the community and give us your feedback.
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Care Card for Move-ins
An excellent way to learn what your new resident thinks and feels about the move-in process and find things that need improvement. Use consistently.
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Care Card for Move-outs
Do you know why you lose residents? Would your former residents recommend your community to others? Find out by using this quick and easy move-out survey card whenever a resident moves out.
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Common Sense Exercise
This is a useful exercise for groups that must communicate effectively to succeed. Take the test first as individuals and then let the team decide what the answers should be.
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E-mail Essentials
This is a valuable excerpt that is part of our Technology Skills for Property Management series of workshops. Learn the art of communicating well online.
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How an Onsite Team Creates Property Value
This is an excellent communication tool that illustrates the value that each on-site team member contributes to the net operating income and property value.
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How Much is a Customer Really Worth? (example & blank)
This is an excellent orientation/training tool to demonstrate in dollars and cents how important it is to answer every telephone call promptly with the right attitude and preparation.
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How Much Does it Really Cost to Move?
A great tool to use when making a rental increase. It helps residents to understand that it's less expensive to stay with a rental increase than it is move out because of one.
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Just-In-Time Orientation for the Multihousing Industry
Ten things you need to know about a revolutionary solution to a longstanding industry-wide problem (Microsoft Word format).
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Leadership Skills: Rate Yourself
Use this quiz for a quick self-analysis to determine strengths and weaknesses when it comes to a set of key competencies that good leaders possess.
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Meeting Planner
This form can be used to determine the effectiveness of team meetings and serves as guide for future meetings.
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Murphy's Laws
A humorous look at ways things can go wrong and a reminder to prepare for all contingencies.
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Pet Application Form
Use this form in your effort to encourage responsible pet ownership and establish your community as a pet-friendly property.
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Pre-Assessment - Fair Housing
Training in Fair Housing/ADA is essential for everyone. This pre-assessment is invaluable to determine if everyone understands and is applying fair housing guidelines according to company standards. It is also serves as an excellent tool to focus group training on this important subject.
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Priority Planning
This uniquely designed form is an excellent tool for organizing a list of top priorities. Perfect for busy executives and teams. Great for strategic planning groups.
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Resident Renewal Kit
Get the entire on-site team involved with resident retention by using our Resident Rewards program that works. This kit outlines the important elements of a program that promotes customer choice and control.
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Service Request Card
This convenient card is a sure way to enhance resident satisfaction and on-site productivity.
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NEW! Size Does Matter
It's important to consider the size of your furnishings before moving them into a home. What may be comfortable in one room, may be a little too "cozy" for another. Learn about the standard mattress sizes and their measurements in inches. A good handout for new residents.
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$$ Value of Feature Benefits
This is an excellent sales tool to help leasing specialists communicate value to a customer and make comparisons to the competition.
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Welcome Card
We gathered good ideas from all over the country to create this two-sided card. Try it and give us your feedback.
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What Do You Do?
How do you handle conflict and negative confrontation? Deciding ahead of time "what to do" is an excellent method to improve your response to difficult circumstances. Go through our list of situations for practice.
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What is the Cost of Turning Over an Apartment Home?
Resident turnover is expensive and time consuming for your onsite team. Understanding the costs involved can motivate the team to work smarter.
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What Prompts Customers to Renew?
Do you know what makes your residents want to stay? The answers may not be as obvious as you think.
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